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10.35 Morning Refreshment Break With Informal Networking 11.05 Realising The Full Potential Value Of Your Customer Experience Activities By Engaging Key Stakeholders & Influencers For Collaborative Objective-Setting & Agile Working Barbara de Labriffe, Director of Customer Experience, 11.40 Strengthening The Ties Between Customer & Company; How Can Organisations Operate With A Real Customer Focus & Consistently Deliver Customer Excellence?

Tori Brown, Customer Engagement Manager – Information Systems & Digital Services, 12.15 Building Value-Adding Customer Journeys Which Enable Easy User Experiences, Avoid Pain Points & Deliver Consistent Experiences Throughout The Customer Lifecycle 12.15 Karen Wyer, Deputy Director of Marketing, 12.55 Lunch & Informal Networking For Delegates, Partners & Speakers 13.25 Informal Peer-To-Peer Discussions & Networking A) Customer Experience Battle Scars Julie Thompson, Head of Customer Experience, 14.05 What’s Next?!

We at Ditch or Date offer the most popular and successful speed dating events throughout the country which are held in the latest, stylish city centre venues.

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was its first registrar, now it is moved to 123-REG LIMITED.

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11 Advanced Sessions Including: Customer Engagement • Measuring The Experience • Measuring ROI • Omni-Channel Experiences • Customer Journey & Lifecycle • Internal Buy-In & Engagement • Technologies & Innovations • Actioning Customer Insights & Feedback • Harnessing Data • The Digital Experience • Customer Contact Centre Excellence Can you help organisations deliver consistently excellent, engaging customer experiences?

For more information on how to get involved, please call 44 (0)20 3479 2299 or email [email protected] your exhibition stand and two delegate passes today for only £2,799 VAT. Please note that we have a limited amount of exhibition space available and stands will be issued on a first-come, first-served basis.

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